• Reimbursement Administrator

    Job Locations US-FL-Orlando
    # of Openings
    Customer Success
    Regular Full-Time
  • Summary

    PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Minneapolis, Charleston, and Grand Rapids, MI. We are looking for an experienced Reimbursement Administrator to be accountable for the client account relationship and customer service for client members. Will maintain consistent communication and provide excellent service to client and its members.


    About the Reimbursement Administrator


    In this role you will establish and maintain relationship with contacts at Client Company and members. Relationships need to be established across all levels of client organization, especially with the client human resources team.


    In addition, you will:

    • Deliver high quality customer service to Client and its members.
    • Bring subject matter experts from the organization into client relationship as needed to address specific issues / projects.
    • Become proficient in using the department technology software.
    • Establish point of escalation contact with day to day contacts at Client Company.
    • Communicate in a timely fashion to meet service level agreements.
    • Drive continual efficiency and value to the relationship by implementing high level customer service.
    • Maintain documentation regarding client and member contact activity.
    • Participate with and coordinate with other departments regarding client specific issues.
    • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager.
    • Other duties as deemed necessary by Management

    About You

    As a Reimbursement Administrator you will have two years of experience in a client service position with strong customer service and orientation skills

    You will also have:

    • College degree preferred.
    • Excellent oral and written communication skills
    • Excellent organization and prioritization skills
    • Strong problem-solving skills
    • Ability to be an effective team member
    • Must be able to work outside of normal work hours
    • Must have ability to travel as required (approx. 10%)
    • Familiar with Microsoft Office and Microsoft Outlook

    What We Offer

    • Great compensation package, including a full suite of benefits.
    • The chance to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
    • Fast-paced environment with big goals and the opportunity make a big impact. 


    Top five reasons to come to PlanSource

    #5: The size is right. Join an established tech company that’s growing fast but is still small enough for you to have a big impact.

    #4: You can grow and develop professionally. PlanSource has a great track record of internal promotions within the company and within the company.

    #3: The benefits industry is on fire. Ongoing regulatory changes create an urgent and pervasive need in the marketplace for technology.

    #2: PlanSource has the right product. Show off our sophisticated cloud-based technology that has a mobile-friendly UI and meets the needs of even the most complex benefit programs.

    #1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.


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