• IT Support Specialist

    Job Locations US-FL-Orlando
    # of Openings
    Regular Full-Time
  • Summary

    PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, UT Minneapolis, MN, Charleston, SC, and Grand Rapids, MI.   We are hiring an IT Support Specialist to provide technical support and guidance to users and the support specialists while maintaining the highest level of customer service and communication.


    IT Support Specialist

    In this role, you will primarily be responsible for providing desktop-level user support, application, as well as server and network infrastructure support.


    What Will You Be Doing? 

    • Desktop-level User Support, Hardware Support, and Software Support (Windows & macOS)
    • Operating system installation, configuration, and administration
    • System Imaging
    • Hardware and Software troubleshooting
    • Software installations and upgrades
    • Inventory management 
    • New user setup and configuration in a Windows Domain environment
    • Terminating former employee accounts, configurations
    • Printer configuration, installation, and administration
    • FTP automated job setup and administration (MOVEit)
    • Create and maintain process and troubleshooting documentation
    • Utilize, maintain and configure ITS ticketing system (Zendesk)
    • Work with other Level 1 specialists to maintain ticket SLA and high level of service while maintaining a low unsolved ticket count
    • Windows and Application updates monthly and quarterly (KACE)
    • Organizing Software licensing documentation and maintaining Software inventory
    • Remote support (DameWare, Webex, etc.)
    • Dell KACE administration, support and reporting
    • Solarwinds Dameware remote administration and support
    • MS Office 365 account administration and software installation and Support
    • EFax administration
    • Symantec Antivirus Enterprise Configuration and Support
    • Symantec PGP Full Disk Encryption setup, support and administration
    • Limited Server, UPS, and Network equipment configuration, installation and maintenance under the direction of the Systems Engineers
    • Network and telephony cabling (basic)
    • Windows 2008/2012 Server Installation, Configuration and Support (basic)
      • Active Directory
      • Group Policy
      • DHCP
      • DNS
      • Print server configuration and maintenance
      • Software troubleshooting
      • Software installations and upgrades
    •  Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager.
    •  Other duties as required and assigned to support technology used by PlanSource employees and contractors 

    About You

    In this role you will bring experience implementing and administering MS technologies, experience with Mac OS setup, administration and troubleshooting and experience in LAN/WAN configuration, troubleshooting and monitoring. 


    In addition, you will have:


    • Bachelors Degree preferred and/or 2 years formal IT related education.
    • 1 to 3 Years experience required (experience can be in lieu of education). 
    • Detailed understanding of server hardware and operating systems. 
    • Detailed understanding of desktop hardware and operating systems. 
    • Ability to multitask and handle tasks related to critical IT operations. 
    • Ability to follow processes outlined and or creating documentation. 
    • Strong technical and troubleshooting skills as well as STRONG critical thinking skills and problem-solving abilities.
    • Ability to work within a team environment. 
    • Strong interpersonal and customer service skills.
    • Great compensation package, including a full suite of benefits.
    • The chance to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
    • Fast-paced environment with big goals and the opportunity to make a big impact.

    What We Offer

    Top five reasons to come to PlanSource

    #5: The size is right. Join an established tech company that’s growing fast but is still small enough for you to have a big impact.

    #4: You can grow and develop professionally. PlanSource has a great track record of internal promotions within the company.

    #3: The benefits industry is on fire. Ongoing regulatory changes create an urgent and pervasive need in the marketplace for technology.

    #2: PlanSource has the right product. Show off our sophisticated cloud-based technology that has a mobile-friendly UI and meets the needs of even the most complex benefit programs.

    #1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.


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