• Premium Specialist

    Job Locations US-FL-Orlando
    # of Openings
    Customer Success
    Regular Full-Time
  • Summary

    PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Minneapolis, Charleston, and Grand Rapids, MI.  The Premium Specialist will act as the primary point of contact for Billing Reconciliation Services clients for all billing and eligibility related issues.


    About the Premium Specialist Position

    In this role you will complete monthly reconciliations and/or billing reports for all healthcare benefits, preparing detailed reports for distribution to group health/welfare carriers, brokers, and clients, working in a team environment. You will be responsible to perform frequent audits of the database versus group health/welfare carrier billings to ensure accurate charges.


    Responsibilities / Duties:

    Key responsibilities of the position include, but are not limited to: 

    • Ensure billing support is provided within applicable Service Level Agreements and other contractual requirements
    • Work closely with employers/carriers and internal teams to resolve billing and enrollment related issues
    • Provide team support for internal quality control reviews
    • Participate in yearly open enrollment updates for Billing Reconciliation Services clients
    • Support continuous improvement efforts to drive greater efficiency of Billing operations
    • Must be able to work outside of normal work hours
    • Assist with other duties and projects as required, which may include review and enhancement of database and processes used in order to increase team efficiencies

    About You

    The ideal candidate has strong accounting/reconciliation skills with a solid understanding of process and procedure and an analytical approach to procedure.  Experience with HRIS, Accounting, Benefits Administration or other similar systems is required.


    In addition, your experience and qualifications will include: 

    • 3-5+ years experience in accounting, billing, or equivalent position required
    • 3+ years experience in benefits administration including enrollment processing and carrier billings preferred
    • 3+ years of SAAS utilization
    • Proficient in MS Excel
    • Advanced critical thinking and creative problem-solving skills
    • Ability to thrive in a flexible work environment and to adapt to change
    • Extremely detail oriented
    • Ability to multi task and manage priorities accordingly
    • Ability to work independently and as part of a team
    • A genuine commitment to providing superior customer service
    • Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.

    What We Offer

    • Great compensation package, including a full suite of benefits.
    • The chance to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
    • Fast-paced environment with big goals and the opportunity make a big impact.

     Top five reasons to come to PlanSource

    #5: The size is right. Join an established tech company that’s growing fast but is still small enough for you to have a big impact.

    #4: You can grow and develop professionally. PlanSource has a great track record of internal promotions within the company and within the company.

    #3: The benefits industry is on fire. Ongoing regulatory changes create an urgent and pervasive need in the marketplace for technology.

    #2: PlanSource has the right product. Show off our sophisticated cloud-based technology that has a mobile-friendly UI and meets the needs of even the most complex benefit programs.

    #1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.


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