• Product Manager

    Job Locations US-FL-Orlando
    # of Openings
    1
    Category
    Customer Success
    Type
    Regular Full-Time
  • Summary

    PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Minneapolis, Charleston, Las Vegas and Grand Rapids, MI.  We are currently looking for a Product Manager to join our Partner Integrations team and help redefine benefits administration. Serving as a bridge between Operations and Engineering teams, the Product Manager understands operational needs and knows how to translate them into requirements for our engineers to build amazing software. Whether writing user stories, creating project timelines, reviewing user testing feedback, or acting as a subject matter expert, this role works closely with internal PlanSource employees and our Partners and Beta clients.

     

    The Product Manager helps design, implement, and harden a variety of business solutions - new product development, API integrations, and process improvement. Working in an Agile environment, this role knows how to deliver exceptional results in a fast-paced environment while balancing a sense of humor and professionalism across various business units. The Product Manager can be thought of as a jack of all trades with experience spanning from product management to business analysis to documentation. Understanding how data-driven results can enhance an end user’s experience is every bit as important as partnering with our designers and user experience researchers to optimize the interaction with our platform.

      

    About the Product Manager role: 

    The Product Manager is empowered to drive product and integration creation to the finish line through understanding the big picture and strategic vision of our organization. This role faces challenges that sometimes call for out of the box solutions and collaboration with subject matter experts both internally and externally. Due to the nature of the work, there is not always a How-to-Guide available, and the Product Manager defines and documents this along the way. Sound intriguing? 

    • Define configuration specifications and business analysis requirements
    • Define reporting and notification requirements
    • Own and develop relationship with partners, working with them to optimize and enhance our products and integrations
    • Help design, document and maintain system processes
    • Report on common sources of technical issues or questions and make recommendations to for new business solutions
    • Communicate key insights and findings to applicable stakeholders
    • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
    • Manage new partner requests, provide direction and coordination to internal and external project teams to accomplish work within schedule and budget
    • Assist in the design, requirements, testing, and delivery of software solutions
    • Interact with internal and external parties as the ongoing technical support for interface issues
    • Organize and conduct regular status meetings with all stakeholders
    • Understand and follow the Product Development Life Cycle (PDLC)
    • Proactively communicate project status, issues & risks to management

    About You

    In this role, you will be challenged, supported, and have the opportunity to learn a significant amount of human resources and benefit administration technology. You will work in a fast paced, autonomous environment with likeminded people who are passionate about what they do. Your willingness to learn and your ability to suggest improvements will allow you to grow as PlanSource does and become a key member of our team.

     

    • Bachelor’s Degree or 4+ years equivalent experience
    • 4+ years in Product Management / Business Analysis / Project Management
    • Experience in eliciting requirements and documenting user stories
    • Experience in analyzing data to draw business-relevant conclusions
    • Knowledge in generating products and process documentation
    • Strong written and verbal communication skills including technical writing
    • Experience meeting deadlines a high-pressure environment
    • Demonstrated ability to solve problems with a sense of ownership, enthusiasm, and innovation
    • Ability to remain calm and professional at all times, especially in escalated situations
    • Poise, confidence, and professional maturity to interface with senior-level executives
    • Self-starter requiring minimal supervision
    • Demonstrated ability to multi-task, participating in multiple projects of different types 

    Ideally, you will:

    • Have a passion for delivering amazing projects on tight deadlines
    • Thrive working in a lean and Agile environment
    • Have an understanding of different project methodologies, particularly Agile
    • Love consistently pushing boundaries and constantly improving

    What We Offer

    • Great compensation package, including a full suite of benefits.
    • The chance to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
    • Fast-paced environment with big goals and the opportunity make a big impact.

     Top ten reasons to come to PlanSource:

     

    #10: The size is right. Join a well-funded, established tech company that’s growing fast but is still small enough for you to have a big impact.

     

    #9: We are on a roll. Be part of a winning team – More than 10,000 employers and 3.5 million consumers use the PlanSource Platform for benefits shopping, enrollment, billing and ongoing administration.

     

    #8: Success is rewarded.  With more than just a pat on the back, your success is recognized and rewarded. We take care of our employees in every way we can, with comprehensive benefits, cool perks, fun offices … and no-holds-barred Nerf wars.

     

    #7: You can grow and develop professionally. PlanSource has a great track record of internal promotions and also filling open positions within the company.

     

    #6: We give you the support you need. Different departments support you and provide you with the access and tools you need to succeed.

     

    #5: Our business model is strong. With a leveraged sales model, our network of partners helps the organization succeed.

     

    #4: Strong partnerships fuel your success. National partnerships with leading insurance carriers such as MetLife, Humana, Guardian and Unum provide a competitive advantage and added credibility.

     

    #3: The benefits industry is on fire. Legislation including the ACA has created an urgent and pervasive need in the marketplace for our technology.

     

    #2: PlanSource has the right product. Show off our sophisticated cloud-based technology that meets the needs of even the most complex benefit programs.

     

    #1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.

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