We are hiring an Application Support Analyst who will be responsible for providing internal Tier 2 Software Support related to the usage and maintenance of the benefit application products and services under rapid development. This position will provide daily internal support for our software through analysis of submitted issues, research, testing, and resolution determination. Additional responsibilities may include creation of formulas, query generation, and defect tracking. Must be able to work collaboratively and independently to help ensure that our hosted web products are stable, reliable, scalable, and responsive to our customer's needs.
The Application Support Analyst is the bridge between Operations and Development and is the first escalation point for all internal team. You will serve a critical role triaging software issues and providing technical guidance for complex configurations. If you are are passionate about helping others and enjoy learning new and emerging technologies, this is the role for you.
As the Application Support Analyst, you will:
What We Offer
Top ten reasons to come to PlanSource:
#10: The size is right. Join a well-funded, established tech company that’s growing fast but is still small enough for you to have a big impact.
#9: We are on a roll. Be part of a winning team – More than 10,000 employers and 3.5 million consumers use the PlanSource Platform for benefits shopping, enrollment, billing and ongoing administration.
#8: Success is rewarded. With more than just a pat on the back, your success is recognized and rewarded. We take care of our employees in every way we can, with comprehensive benefits, cool perks, fun offices … and no-holds-barred Nerf wars.
#7: You can grow and develop professionally. PlanSource has a great track record of internal promotions and also filling open positions within the company.
#6: We give you the support you need. Different departments support you and provide you with the access and tools you need to succeed.
#5: Our business model is strong. With a leveraged sales model, our network of partners helps the organization succeed.
#4: Strong partnerships fuel your success. National partnerships with leading insurance carriers such as MetLife, Humana, Guardian and Unum provide a competitive advantage and added credibility.
#3: The benefits industry is on fire. Legislation including the ACA has created an urgent and pervasive need in the marketplace for our technology.
#2: PlanSource has the right product. Show off our sophisticated cloud-based technology that meets the needs of even the most complex benefit programs.
#1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.