PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Minneapolis, Charleston, Las Vegas and Ada, MI. As a Workforce Real-Time Analyst you will conduct real-time monitoring of the call center operations, Workforce Management functions as they relate to real time schedule adherence, queue management, scheduling and staffing as well as any/all off phone activity (including vacation planning, special projects, etc.) This position will function as part of the Customer Service organization.
As a Workforce Real-time Analyst position, you will monitor Brand Specialist adherence to schedule and alert floor leadership as needed. You will update agent’s skills based on a real-time basis to meet departmental service standards.
In addition, you will:
As the Workforce Real-time Analyst, you will bring a strong Workforce Management technical aptitude, a strong analytical and excellent problem-solving skills.
Additionally, you will have:
Top five reasons to come to PlanSource
#5: The size is right. Join an established tech company that’s growing fast but is still small enough for you to have a big impact.
#4: You can grow and develop professionally. PlanSource has a great track record of internal promotions within the company and within the company.
#3: The benefits industry is on fire. Ongoing regulatory changes create an urgent and pervasive need in the marketplace for technology.
#2: PlanSource has the right product. Show off our sophisticated cloud-based technology that has a mobile-friendly UI and meets the needs of even the most complex benefit programs.
#1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.