• Technical Analyst

    Job Locations US-FL-Orlando
    # of Openings
    Customer Success
    Regular Full-Time
  • Summary

    PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Denver, Minneapolis, San Mateo, CA and Charleston, SC.  We are looking for a Technical Analyst to join our Team. The Technical Analyst will be responsible for working with PlanSource and its partners to design, implement, and maintain optimal data exchange integrations (i.e. batch files, APIs, etc.) as well as other business solutions.  The Technical Analyst will become a seamless extension of the partner’s team and their spokesperson in the coordination of all PlanSource resources ensuring partners receive excellent customer services as well as effective solutions.


    About the Technical Analyst position

    In this role, you are a trusted internal and external partner, providing valuable guidance and communication to PlanSource and its partners regarding enhanced business and data exchange solutions.  The Technical Analyst will coordinate support, feature, and bug tickets, managing each through resolution.  You will be challenged, supported, and have the opportunity to learn a significant amount of human resources and benefit administration technology. You will work in a fast paced, autonomous environment with likeminded people who are passionate about what they do.  Your willingness to learn and your ability to suggest improvements will allow you to grow as PlanSource does and become a key member of our team.


    Responsibilities / Duties

    • Manage new partner requests, provide direction and coordination to internal and external project teams to accomplish work within schedule and budget.
    • Assist in the design, requirements, testing, and delivery of software solutions
    • Interact with internal and external parties as the ongoing technical support for interface issues
    • Research and resolve data discrepancies from interfaces
    • Provide support in the discovering and managing customer expectations and requirements
    • Organize and conduct regular status meetings with all stakeholders
    • Understand and follow the Product Development Life Cycle (PDLC)
    • Proactively communicate project status, issues & risks to management
    • Find and work to remove development and project roadblocks
    • Maintain long-lasting relationship with partner technical teams
    • Other duties deemed necessary by management

    About You

    As a Technical Analyst you will have a technical background but prefer the commercial and operational roles within an engineering team. You are energized by delivering amazing projects on tight deadlines in a high-pressure, lean and agile environment by consistently pushing the boundaries and constantly improving and optimizing the standards.  You will have a strong understanding of project methodologies, particularly Agile and can be available to support fun late night and weekend code deployments. 


    In addition, your qualifications/abilities include:

    • Bachelor’s Degree or 4+ years equivalent experience
    • 2+ years experience as an analyst in a healthcare technology or data setting
    • 2+ years developing requirements and performing data analysis
    • Previous experience working effectively with both internal and external clients
    • Consistently demonstrate a high level of persuasive and professional verbal and written communication skills to be used to identify, communicate and implement complex business solutions for clients, peers, management and executive.
    • Must demonstrate above-average initiative, self-reliance, innovation and autonomy.
    • Must demonstrate the ability to own and manage multiple projects with the judgment to know when to take the lead, when to involve others, and how to set priorities of the work functions assigned.
    • Demonstrate a high level of energy and enthusiasm in ensuring client success
    • Proficiency in Microsoft Word, Excel, and PowerPoint

    What We Offer

    • Great compensation package, including a full suite of benefits.
    • The opportunity to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
    • Fast-paced environment with big goals and the opportunity to grow and make a big impact.


    Top ten reasons to come to PlanSource:

    #10: The size is right. Join a well-funded, established tech company that’s growing fast but is still small enough for you to have a big impact.

    #9: We are on a roll. Be part of a winning team – More than 10,000 employers and 3.5 million consumers use the PlanSource Platform for benefits shopping, enrollment, billing and ongoing administration.

    #8: Success is rewarded. With more than just a pat on the back, your success is recognized and rewarded. We take care of our employees in every way we can, with comprehensive benefits, cool perks, fun offices … and no-holds-barred Nerf wars.

    #7: You can grow and develop professionally. PlanSource has a great track record of internal promotions and also filling open positions within the company.

    #6: We give you the support you need. Different departments support you and provide you with the access and tools you need to succeed.

    #5: Our business model is strong. With a leveraged sales model, our network of partners helps the organization succeed.

    #4: Strong partnerships fuel your success. National partnerships with leading insurance carriers such as MetLife, Humana, Guardian and Unum provide a competitive advantage and added credibility.

    #3: The benefits industry is on fire. Legislation including the ACA has created an urgent and pervasive need in the marketplace for our technology.

    #2: PlanSource has the right product. Show off our sophisticated cloud-based technology that meets the needs of even the most complex benefit programs.

    #1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.


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