COBRA Benefits Administration Implementation Configuration Analyst

Job Locations US-FL-Orlando
# of Openings
Customer Success
Regular Full-Time


PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Minneapolis, Charleston, SC, and Ada, MI. We are currently looking for a COBRA Benefits Administration Implementation Configuration Analyst to partner with the Implementation project manager in the onboarding process for outsourced clients by working with the Broker, Employer Group, Sales Team to gather information about the client’s current Benefit processes, to effectively configure the Benefits Administration portal and Decision Support (PSHR) tools. 


About the COBRA Benefits Administration Implementation Configuration Analyst Position

In this role you will provide support to the COOBRA Implementation Project Manager by handling all aspects of data configuration, import, and updates as it pertains to an employer group’s COBRA and their COBRA qualified beneficiaries. You will work closely with Implementation Project Manager to for transitioning the employer group to the Customer Support Team and/or account management for ongoing service.   You will ensure accountability for the success of assigned projects.


In addition, your responsibilities will include:

  • In partnership with the Implementation Project Manager, support in gathering all facts and documents utilized during the sales process.
  • Configuration and test the employer group’s COBRA Benefits Administration site
  • Work with QA on configuration audits
  • Download employer group census, and upload into the COBRA system  
  • In partnership with the Implementation Project Manager, support the flow/timeline of the implementation to the established deadlines and escalate when necessary
  •  Support the EDI Team on managing the implementation of all electronic interfaces requested by the employer group.
  • Resolve employer group data discrepancies and validation report errors
  • In partnership with the Project Manager, support the handoff process from Implementation to Service/Account Management to ensure employer group satisfaction and continuity
  • Retain accountability for successful implementation projects
  • Backup to Implementation Project Manager
  • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
  • All other duties as deemed necessary by management


About You

As the COBRA Benefits Administration Implementation Configuration Analyst, you will bring two or more years technical experience such as help desk support, benefits administration implementation or software configuration along with your strong project management skills.   You are a troubleshooter with the ability to manage and resolve issues.


  • Associates Degree / Technical Degree or similar experience
  • Previous Configuration experience preferred
  • 2 years technical experience
  • Solid technical aptitude
  • Excellent organization and prioritization skills
  • Strong customer service skills
  • Ability to be an effective team member/leader
  • Must be able to work outside of normal work hours
  • Excellent written and verbal communication skills
  • Strong keyboarding skills
  • Familiar with Microsoft Office
  • Familiar with Microsoft Windows Networking Systems

What We Offer

Top five reasons to come to PlanSource

#5: The size is right. Join an established tech company that’s growing fast but is still small enough for you to have a big impact.

#4: You can grow and develop professionally. PlanSource has a great track record of internal promotions within the company and within the company.

#3: The benefits industry is on fire. Ongoing regulatory changes create an urgent and pervasive need in the marketplace for technology.

#2: PlanSource has the right product. Show off our sophisticated cloud-based technology that has a mobile-friendly UI and meets the needs of even the most complex benefit programs.

#1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.


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