• Operations Manager, Ancillary Benefits - COBRA, FSA, HSA and ACA

    Job Locations US-MN-Minneapolis
    # of Openings
    Customer Success
    Regular Full-Time
  • Summary

    PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Denver, Minneapolis, Charleston, Las Vegas and Grand Rapids, MI.  We are currently looking for an Operations Manager, Ancillary Benefits - COBRA, FSA, HSA and ACA to manage specialists providing support to the brokers and employers utilizing COBRA, FSA and ACA services.


    About the Operations Manager, Ancillary Benefits - COBRA, FSA, HSA and ACA Position

    In this role, you will work closely with the VP of Quality Process and Operational Delivery, EDI Team Manager, Account Managers, and Implementation Team Manager to ensure that client expectations are continually met or exceeded. Manage and coach a team of Account Managers to deliver superior customer service to our consumers who utilize our reimbursement account, COBRA, and/or ACA administration services. You are responsible for appropriately allocating resources against the needs of the client, team, and business. You will oversee and execute against the department's quality initiatives, strategic objectives, and training plans to support continued process and performance improvements. You'll assist with implementing new technologies and processes. You will define and manage against key department metrics. In addition, you will manage escalated and complex customer service issues.


    Your responsibilities will include:

    • Manage operations and activities within Ancillary Benefits (Reimbursement Accounts/COBRA/ACA)
    • In charge of scheduling, hiring, training, and improvement of key performance indicators
    • Manage software used by these teams in conjunction with the Product Team
    • Monitor performance, quality assurance, and employee development/mentoring
    • Ensure that productivity goals established for these services are met daily, monthly, quarterly, and annually
    • Responsible for the establishment of and compliance with best practices as well as continual implementation of process improvements
    • Provide leadership and clear day to day direction for direct reports
    • Build a team environment through regular contact, communication, onsite meetings and conference contact meetings with management
    • Coordinate with operations management team to ensure highest levels of customer satisfaction
    • Coordinate with other functional areas who provide support to the reimbursement account, COBRA and ACA administration teams
    • Work closely with management to develop and implement comprehensive strategies in core business, job competencies and other ancillary service functions
    • Recruit and retain high-quality staff to keep up with business growth
    • Ensure accurate and timely delivery of all reporting metrics to measure and monitor performance
    • May be required to work off-shift or occasional travel to other sites for training or as needed
    • Additional tasks may be required as determined by management.


    About You

    As the Operations Manager, Ancillary Benefits - COBRA, FSA, HSA and ACA you will bring a strong technical aptitude and your ability to successfully lead and navigate a team.

    •  3 -5 years of account management and/or experience with reimbursement accounts, COBRA and ACA administration
    • Creative and professional verbal and written communication skills
    • Bachelor's degree or appropriate combination of education
    • Strong influencing and coaching skills
    • Must demonstrate above-average initiative, self-reliance and autonomy, with the judgment to know when to take the lead, when to involve others, and how to set priorities of the work functions assigned
    • Detail-oriented and ability to creatively seek viable solutions to complex situations
    • Excellent time and program management skills
    • Strong customer orientation
    • Ability to be an effective team member
    • Must be able to work outside of normal work hours
    • Must be willing to travel occasionally
    • Excellent problem solving skills

    What We Offer

    • Great compensation package, including a full suite of benefits.
    • The chance to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
    • Fast-paced environment with big goals and the opportunity make a big impact.


    Top ten reasons to come to PlanSource:

    #10: The size is right. Join a well-funded, established tech company that’s growing fast but is still small enough for you to have a big impact.

    #9: We are on a roll. Be part of a winning team – More than 10,000 employers and 3.5 million consumers use the PlanSource Platform for benefits shopping, enrollment, billing and ongoing administration.

    #8: Success is rewarded. With more than just a pat on the back, your success is recognized and rewarded. We take care of our employees in every way we can, with comprehensive benefits, cool perks, fun offices … and no-holds-barred Nerf wars.

    #7: You can grow and develop professionally. PlanSource has a great track record of internal promotions and also filling open positions within the company.

    #6: We give you the support you need. Different departments support you and provide you with the access and tools you need to succeed.

    #5: Our business model is strong. With a leveraged sales model, our network of partners helps the organization succeed.

    #4: Strong partnerships fuel your success. National partnerships with leading insurance carriers such as MetLife, Humana, Guardian and Unum provide a competitive advantage and added credibility.

    #3: The benefits industry is on fire. Legislation including the ACA has created an urgent and pervasive need in the marketplace for our technology.

    #2: PlanSource has the right product. Show off our sophisticated cloud-based technology that meets the needs of even the most complex benefit programs.

    #1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed