Senior Technical Analyst

Job Locations US-FL-Orlando
# of Openings
Customer Success
Regular Full-Time


PlanSource is a high-growth software company headquartered in Orlando, Florida with offices in Salt Lake City, Minneapolis, Charleston, Las Vegas and Ada, MI.  We are looking for a  Senior Technical Analyst to join our Team. The Technical Analyst will be responsible for working with PlanSource and its partners to design, implement, and maintain optimal data exchange integrations (i.e. batch files, APIs, etc.) as well as other business solutions.  The Senior Technical Analyst will become a seamless extension of the partner’s team and their spokesperson in the coordination of all PlanSource resources ensuring partners receive excellent customer services as well as effective solutions.


About the Senior Technical Analyst position

In this role, you are a trusted internal and external partner, providing valuable guidance and communication to PlanSource and its partners regarding enhanced business and data exchange solutions.  The Technical Analyst will coordinate support, feature, and bug tickets, managing each through resolution.  You will be challenged, supported, and have the opportunity to learn a significant amount of human resources and benefit administration technology. You will work in a fast paced, autonomous environment with likeminded people who are passionate about what they do.  Your willingness to learn and your ability to suggest improvements will allow you to grow as PlanSource does and become a key member of our team.


Responsibilities / Duties

  • Manage new partner requests, provide direction and coordination to internal and external project teams to accomplish work within schedule and budget.
  • Assist in the design, requirements, testing, and delivery of software solutions
  • Interact with internal and external parties as the ongoing technical support for interface issues
  • Research and resolve data discrepancies from interfaces
  • Provide support in the discovering and managing customer expectations and requirements
  • Organize and conduct regular status meetings with all stakeholders
  • Understand and follow the Product Development Life Cycle (PDLC)
  • Proactively communicate project status, issues & risks to management
  • Find and work to remove development and project roadblocks
  • Maintain long-lasting relationship with partner technical teams
  • Other duties deemed necessary by management

About You

As a Senior Technical Analyst you will have a technical background but prefer the commercial and operational roles within an engineering team. You are energized by delivering amazing projects on tight deadlines in a high-pressure, lean and agile environment by consistently pushing the boundaries and constantly improving and optimizing the standards.  You will have a strong understanding of project methodologies, particularly Agile and can be available to support fun late night and weekend code deployments. 


In addition, your qualifications/abilities include:

  • Bachelor’s Degree or 5-7 years equivalent experience
  • 2+ years experience as an analyst in a healthcare technology or data setting
  • 2+ years developing requirements and performing data analysis
  • Previous experience working effectively with both internal and external clients
  • Consistently demonstrate a high level of persuasive and professional verbal and written communication skills to be used to identify, communicate and implement complex business solutions for clients, peers, management and executive.
  • Must demonstrate above-average initiative, self-reliance, innovation and autonomy.
  • Must demonstrate the ability to own and manage multiple projects with the judgment to know when to take the lead, when to involve others, and how to set priorities of the work functions assigned.
  • Demonstrate a high level of energy and enthusiasm in ensuring client success
  • Proficiency in Microsoft Word, Excel, and PowerPoint

What We Offer

  • Great compensation package, including a full suite of benefits.
  • The chance to work for a fast-growing, established tech company, and work side-by-side with a dynamic team of talented professionals.
  • Fast-paced environment with big goals and the opportunity make a big impact.


Top five reasons to come to PlanSource:

#5: The size is right. Join an established tech company that’s growing fast but is still small enough for you to have a big impact.

#4: You can grow and develop professionally. PlanSource has a great track record of internal promotions within the company and within the company.

#3: The benefits industry is on fire. Ongoing regulatory changes create an urgent and pervasive need in the marketplace for technology.

#2: PlanSource has the right product. Show off our sophisticated cloud-based technology that has a mobile-friendly UI and meets the needs of even the most complex benefit programs.

#1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.



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