PlanSource was created by successful entrepreneurs and technology leaders who formed the company with a singular goal: to create cloud-based, user-focused solutions and to leverage the best in technology to help our customers – insurance carriers, brokers, and employers of all types – be more successful by revolutionizing the way that employee benefits, payroll, and HRIS solutions are bought, sold, and managed.
We realize that an important part of any successful company is hiring and keeping the best talent available, and our Corporate Values reflect that understanding and reinforce our mission and culture. Those values are:
If you're looking for a fast-growing, forward-looking company where you can make a difference, then PlanSource is the place for you.
As the Director over PlanSource Contact Center Team, you are responsible in driving key business projects within the growing Contact Center to help improve processes, partnerships and performance. Manage and coach a team of licensed and non-licensed representatives to deliver superior customer service to our consumers. You are responsible for appropriately allocating resources against the needs of the client, team, and business. You will define, oversee and execute against the department's quality initiatives, strategic objectives, and training plans to support continued process and performance improvements. You'll take lead with implementing innovative technology and processes. In addition, you will manage escalated and complex customer service issues.
Responsibilities / Duties:
Top ten reasons to come to PlanSource:
#10: The size is right. Join a well-funded, established tech company that’s growing fast but is still small enough for you to have a big impact.
#9: We are on a roll. Be part of a winning team – More than 10,000 employers and 3.5 million consumers use the PlanSource Platform for benefits shopping, enrollment, billing and ongoing administration.
#8: Success is rewarded. With more than just a pat on the back, your success is recognized and rewarded. We take care of our employees in every way we can, with comprehensive benefits, cool perks, fun offices … and no-holds-barred Nerf wars.
#7: You can grow and develop professionally. PlanSource has a great track record of internal promotions and also filling open positions within the company.
#6: We give you the support you need. Different departments support you and provide you with the access and tools you need to succeed.
#5: Our business model is strong. With a leveraged sales model, our network of partners helps the organization succeed.
#4: Strong partnerships fuel your success. National partnerships with leading insurance carriers such as MetLife, Humana, Guardian and Unum provide a competitive advantage and added credibility.
#3: The benefits industry is on fire. Legislation including the ACA has created an urgent and pervasive need in the marketplace for our technology.
#2: PlanSource has the right product. Show off our sophisticated cloud-based technology that meets the needs of even the most complex benefit programs.
#1: PlanSource is the right company. Join an up-and-coming high-growth technology company that is well funded and values its employees and their families.